Shipping Timelines and Policies: Shipping and handling is $8.50 flat rate for all USA customers. We do not offer International shipping at this time. You can place as many orders as you would like within a 12 hour period and pay shipping only once.
Sometimes packages will be combined, and sometimes they won't be, and it is not guaranteed. Generally that depends on when your order gets printed. We do not offer refunds on shipping cost regardless of whether or not they were combined. Our shipping departments generally ships items within 7-9 business days, but we do ask for your patience, as this is an approximate and not guaranteed shipping timeline. We create many of our own product lines, and orders can take as long as 10-14 days for completion. Please refrain from sending customer service questions about orders that are under 7 days old. Our team takes a lot of care to package orders properly, and we are processing as quickly as we can.
We are following COVID guidelines, and are socially distancing, so we are operating on limited staff. In order to keep our staff safe, we have put in place additional protocols and shipping may seem slower than normal. We appreciate your patience and support during these unprecedented and challenging times.
We do not cancel orders that have already been printed. Our staff prints orders throughout the day and takes them to shipping. Once an order has been paid for, it is likely within a few hours being printed and moved to the shipping department for processing. Please understand that in the event that you email us asking to cancel an order, we will refer you to this policy and will decline the cancellation.
We do not take phone calls related to shipping matters. Our front desk is handling the storefront only. If you have a question related to an order, please send a chat request for assistance - located in the bottom right hand corner of the website, or the profile tab of our app, under the contact us option. These are the only ways to contact our customer service specialists.
Once your order has shipped, you will receive an email to the email address you have listed in your account with your tracking code. Once a shipping carrier has issued a tracking code, updates to the tracking are only available through the carrier directly. We cannot provide additional information related to where your package may be, as it is out of our hands once your package has been issued a tracking code. You are responsible for the address you have placed in your account. Please be sure that you have updated it at the time you make an order. We cannot change addresses for you, please be sure to update your address inside your account.
If we receive a package back from a carrier for you, we will hold it until you pay for shipping again. We cannot pay shipping to re-ship your order to you. We do not provide refunds for orders that are returned back to us as undeliverable by a mail carrier. If additional shipping to resend your package is not paid within 7 calendar days, we will cancel your order and place a credit in your account. We will not provide refunds back to your card/payment method.
We ship only to the address/name and associated individual that placed an order. We do not participate in gifting to other individuals. We love that you may become friends with someone else that shops with us and want to purchase something for someone else, but you will need to receive that item and then ship it to the other person separately. We will respectfully decline all requests to ship to persons whom are not the individual who has paid for the item. Shipments are only sent to the address used during the checkout process.
Thank you for shopping with us!