We do OPEN BOX LIVE sale shipping - which means you will pay the USPS Priority Mail Flat Rate box price for the size your purchases fit in, taking into account the packaging and safety cushioning. We ship anywhere in the USA. We currently do not support shipping outside the USA. 

Our open boxes for LIVE sales open on Monday's and close at midnight on Sunday's. All items purchased throughout the timeframe are combined. You are responsible for the cost of the USPS Priority Mail Flat Rate box pricing that coordinates with your purchases. 

Kits and event tools are shipped in batches and will likely ship separately from your other order items. These are custom and usually require 1-2 weeks for processing.

Tracking is delivered automatically to your email address. 

We do not allow order cancellation once an order has been placed. If you receive an item damaged, please reach out to our customer support email address so our team can review. Support@PracticalMagicStore.com

Damaged orders and/or missing item reports must be made within 5 days of order receipt via tracking. Reports made after this timeframe cannot be considered. 

Any clothing/apparel purchased with a coupon code or discount offering is not returnable. Clothing not considered final sale is subject to a restocking fee of 25% and must be an approved return. The 5 day timeframe applies.

We do not issue refunds back to your mode of payment. We issue store credits only, that can be used for later purchases.

When sending emails to support, please keep in mind that our staff operates during typical business hours, and you will not likely receive a response after hours or on weekends. 

Facebook LIVE SALES - During these LIVE sales, we create invoices and send them near the end of the show directly to your email address. You have 30 minutes after the show ends to complete check out via the link found in your invoice. Failure to pay is forfeiture of the items and you will be unable to shop with us in LIVE format in the future. There is no exception to this rule, as we spend a great deal of time prepping and acquiring products for specific LIVES for our customers. Claiming and abandoning invoices or asking for items to be removed after claiming ruins the experience for everyone and will not be tolerated.

APP LIVE SALES - On app LIVE sales, you are clicking and adding items to your cart. Adding items to your cart is claiming items and is considered a commitment to finalize your cart checkout. Checkout of carts is due in 30 minutes of claiming. If you should need assistance during the APP LIVE sale regarding cart checkout, please notify us immediately. 

The LIVE SALE shopping method is a fun way to interact with our customers. answer questions about products, and create a safe, educational atmosphere. 

Spamming the feed with multiple comments, becoming negative or inappropriate to the host or other shoppers will not be tolerated. 

We reserve the right to refuse sale, ban or remove members of the feed that the host or other admin/moderators feel is causing a disturbance to the well being of the atmosphere or sales channel. Banning can be temporary or permanent; based on the discretion of the host for immediate dismissal without warning.

We maintain a safe, healthy and happy environment during our LIVE SALE shows and we are dedicated to the commitment of making sure it remains that way. We hope you will enjoy our sales, as well as the friendships you will likely make when you join our community!